Frequently Asked Questions

Everything you need to know about your sweet delivery

How long will it take for my candy to arrive?

Standard shipping typically takes 3-5 business days. Once your order is processed, you will receive a tracking number via email to follow your treats every step of the way.

Do you offer international shipping?

Currently, Poppin Candy ships to customers within the United States and Canada. We are working on expanding our delivery zones to share the sweetness globally soon.

What is your return policy for food items?

Due to the perishable nature of our products, we cannot accept returns on candy. However, if your order arrives damaged or incorrect, please contact our support team within 48 hours for a replacement or refund.

How do you prevent chocolate from melting during summer months?

During warmer seasons, we utilize insulated packaging and cold packs for heat-sensitive items. We also recommend choosing expedited shipping to ensure your order arrives in perfect condition.

Are there options for specific dietary requirements?

Yes! We have dedicated collections for Vegan, Gluten-Free, and Sugar-Free candies. Please check the product descriptions for specific ingredient lists and allergen warnings.

Can I cancel or modify my order after it has been placed?

Because we strive to ship orders as quickly as possible, we can only accept cancellations or modifications within 1 hour of purchase.